Shipping policy
Order Processing
All orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day. You will receive an email confirmation with your tracking information once your order has been dispatched.
Delivery Times
We ship via standard postal services. Delivery is typically within 3–5 business days from the date of dispatch, depending on your location. Please note that delivery timeframes are estimates provided by the carrier and are not guaranteed.
Factors that may affect delivery times include:
- Your distance from our dispatch location
- Local carrier volume and capacity
- Public holidays
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery directly through the carrier's website.
Delays & Exceptions
While we do everything we can to ensure timely delivery, please be aware that the following circumstances are beyond our control and may result in delays:
- National emergencies declared by federal or state authorities
- Force majeure events, including but not limited to natural disasters, acts of war, pandemics, or civil unrest
- Severe weather conditions that disrupt postal or courier services
In such cases, The GSG Store will not be held responsible for delivery delays. We will, however, make every effort to communicate any known disruptions and keep you updated on the status of your order.
Lost or Damaged Orders
If your order arrives damaged or does not arrive within 5 business days of your expected delivery date, please contact us at manager@thegsgstore.com with your order number and we will work to resolve the matter promptly.
Please note that once an order has been handed to the carrier, responsibility for the package transfers to the carrier. We recommend retaining your tracking information until your order is safely received.
Incorrect Addresses
Please ensure your shipping address is correct at the time of checkout. The GSG Store is not responsible for orders delayed or undelivered due to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, please contact us immediately at manager@thegsgstore.com and we will do our best to make the correction before dispatch.
Contact Us
For any shipping-related queries, please reach out to us at:
Email: manager@thegsgstore.com Website: thegsgstore.myshopify.com
We aim to respond to all enquiries within 1–2 business days.